Good to know from A to Z
- Deposit
For each reservation we ask for a deposit of 300 €. In case of cancellation up to 7 days before the date of arrival (see cancellation conditions) the deposit will be converted into a voucher with a validity of one year (until 01.04.2023).
- Check-In / Check-Out
On the day of arrival your room will be available from 2 p.m. On the day of departure we ask you to leave your room by 11 a.m. All included services used on the day of departure after 11 a.m. and on the day of arrival before 2 p.m. will be charged.
- Pets
Your four-legged friend is welcome in our hotel! For your dog we charge a daily supplement of 15,00 € (excl. food).
we inform our guests that the dog has no access to the wellness area and the dining room
- Guest Pass in Val d' Ega
Exclusively for our guests in Val d' Ega: from 01.12.2020 our guests can use the entire local transport system in Val d' Ega and throughout South Tyrol free of charge.
- Tourist tax
The tourist tax amounts to 2,50 € per person and night and has to be paid directly on site. Children up to the age of 14 years are exempt from the tourist tax.
- Parking
You can park your car free of charge in our car parking and in our garage.
- Smokers
According to Italian law, smoking is forbidden in our hotel and therefore also in our rooms. You can smoke in our smokers‘ lounge, on our terrace and on the lawn.
Cancellation conditions
- Up to 7 days before arrival you can cancel your reservation free of charge. In this case, the deposit paid (300,00 €) will be converted into a holiday voucher with a validity of one year (until 01.04.2023).
- In case of cancellation 6 to 2 days before arrival we charge 50% of the agreed daily price per booked day.
- In case of cancellation 1 day before arrival or in case of no-show we charge 70% of the agreed daily price per booked day.
- In case of late arrival or early departure we charge 70% of the agreed daily price per booked day.
- For each reservation we ask for a deposit of 300 €.
- In case of group tours of 10 people and more we reserve the right to charge 80% of the total price before arrival.
- In accordance with the Italian Consumer Protection Codex, there is no right of withdrawal. Nevertheless, we grant you the above mentioned cancellation conditions.
- Also in case of quarantine ordered by the authorities or if you will be tested positive of covid the above-mentioned cancellation rules will be applied.
- If South Tyrol is classified as a high-risk area or virus variant area due to the COVID pandemic, you can cancel your holiday free of charge up to 2 days before arrival - in this case you will get your deposit refunded
Benefits for our guests
- Offers & packages
Dear guests, please note that you can only book one holiday package at a time. The calculation basis is the standard double room Violet. Of course, you can book all holiday packages also for other rooms – in this case, we will apply the price supplement for the booked room category to the desired package.
- New Wellness area
Our wellness area is open every day from 2.30 p.m. to 7.30 p.m. Bathrobes, bath slippers and bath towels are available in your room.
- WiFi
Free Wifi available in the whole building.
- Means of payment
You can pay your hotel bill in cash (limit of € 1.999,00) by EC card or by credit card (except American Express).